The Ministry of Railways has set up a central monitoring cell with the toll free number 1800-111-321
For the convenience of railway users to register their complaints regarding railways’ catering services like food quality, over charging
etc., both at railway stations and in running trains. This facility is available all seven days from 7 A.M. To 10 P.M. During this time
generally the food is served to the passengers.
As soon as the complaint is registered, all possible actions will be taken on a real time basis to address that complaint. This facility
has started functioning.
From Indian Railways